Where do you deliver, and what does shipping cost?
We deliver within Canada, including all 13 provinces and territories. Standard Shipping is free with no minimum order amount. We currently do not offer international delivery through this storefront. See the Shipping Policy for details.
How long will my order take?
Normal processing takes 1–2 business days. After dispatch, standard transit is approximately 4–6 business days. Normal total delivery time is approximately 5–8 business days, combining processing and transit. Weekends and applicable public holidays are not business days. These are estimates; disruptions or remote delivery conditions can cause delays.
How can I track my order?
Use the tracking information provided with your dispatch or order notification where tracking is available. It can take time for the delivery service’s first scan to appear. Contact us with the order number if you cannot locate a notification or need help with tracking.
Can I change an address, amend an order or cancel?
Contact us promptly with your order number and the requested change. We will check whether processing can be stopped or amended. Once dispatched, an order may no longer be changeable and an eligible return may be the appropriate route. Mandatory cancellation rights remain unaffected.
How do returns and exchanges work?
You can request an eligible return or exchange within 30 days after delivery. For a change-of-mind return, goods must be unused, in their original condition and original packaging, with an order number or purchase proof. Email support@saltandstoneqvk.shop before sending anything back. We confirm eligibility and the return destination or arrangement. For an exchange, tell us the replacement item, scent and size so we can check availability.
Who pays for a return?
Our store pays shipping for approved, eligible returns and exchanges. We provide a prepaid label or another free return arrangement. There is no restocking fee. Do not use our contact address as the return destination unless we tell you to do so. Follow the Refund and Returns Policy and the approved instructions.
When will I receive a refund?
After the returned goods are received and reviewed, an approved refund is processed within 10 business days to the original payment method. Your bank or payment provider may take extra time to post it. Contact us if you need help tracing an approved refund.
What if something is damaged, missing or wrong?
Contact us with the order number, a description of the issue and photographs where practical. Keep the item and packaging during review. We will help investigate and arrange an appropriate remedy. Conditions for change-of-mind returns do not remove mandatory rights relating to faulty or incorrect goods.
Which payment methods and currency do you use?
Checkout uses CAD. Payment methods currently provided by the storefront include Visa, Mastercard, Maestro, Diners Club, Discover, American Express, JCB. Availability for a specific transaction is shown in checkout. See the Payment Policy. If payment appears duplicated or you have a charge without an order confirmation, contact us with dates and amounts, without sending full card details.
Are taxes or duties included?
Applicable taxes, discounts and the final amount are shown at checkout before you submit the order. Standard Shipping within Canada is free. We currently do not offer international delivery, so this storefront does not quote an international import-duty arrangement.
How do I choose a scent or contact you?
Use the product page to select the exact scent and size. Scent collections can contain products that offer more than one fragrance variant, so confirm the selected option in your cart. For order, product or privacy questions, Email support@saltandstoneqvk.shop or call 9042302205. Our contact address is 1000 Castle Hill Cres, Ottawa, Ontario, K2C 3L7, Canada.