Refund policy

Last updated: October 9, 2026.

30-day returns and exchanges

You may request a return or exchange within 30 days after your order is delivered. This includes eligible change-of-mind returns, as well as help with faulty, damaged, missing or incorrect items. For a change-of-mind return, keep the goods unused, in their original condition and original packaging, and provide your order number or other proof of purchase.

Contact support@saltandstoneqvk.shop before sending anything back. Tell us which item you want to return or exchange and why. We will confirm eligibility and explain the next steps. Please do not send a return to our contact address unless we specifically instruct you to do so. That address is not automatically the return destination.

Return shipping and fees

We pay the return shipping costs for approved, eligible returns and exchanges. We will provide a prepaid return label or another free return arrangement, together with the correct return instructions. There is no restocking fee. Follow the approved arrangement so that your return can be identified and tracked. Unapproved packages may delay the process; contact us if you have already sent an item.

Exchanges

When requesting an exchange, identify the replacement item, scent and size you would like. Availability must be confirmed. We will explain how to return the eligible original and arrange the replacement. If the requested replacement is unavailable, you may choose an available alternative or an eligible refund. Any difference in product price will be explained before you agree to the exchange.

Refunds

Once we have received your returned goods and reviewed their condition, an approved refund will be processed within 10 business days to the original payment method. We will let you know the outcome of the review. Your bank or payment provider may need additional time to show the money in your account. If an approved refund has not appeared, contact us with your order number and the date of approval so we can investigate. Business days exclude weekends and applicable public holidays.

Damaged, incorrect or incomplete orders

Check your delivery and contact support@saltandstoneqvk.shop if something is damaged, defective, missing, incorrect or materially different from its description. Include your order number, a description of the issue and, where practical, photographs of the item and packaging. Keep the goods and packaging while we review the issue. We will work with you on an appropriate remedy and return arrangements if needed; the unused-item condition for change-of-mind returns does not remove rights relating to faulty goods.

Personal care goods and your rights

Our catalogue includes personal care products. Please keep goods unused and their original packaging intact when seeking a change-of-mind return. We do not add a blanket final-sale or hygiene exclusion to every item. A specific restriction must be disclosed before purchase and must be consistent with applicable law. This voluntary policy does not limit any mandatory Canadian federal or provincial consumer rights or remedies available to you.