Shipping policy

Last updated: October 9, 2026.

Delivery in Canada

We currently ship to addresses in Canada, including all 13 provinces and territories. We do not offer international delivery through this storefront. Standard Shipping is free for Canadian orders, with no minimum order value or weight threshold. Any available delivery option and the final order total are displayed at checkout before you submit your order.

Processing and estimated delivery

Order processing normally takes 1–2 business days. After dispatch, Standard Shipping normally takes approximately 4–6 business days. The normal estimated total is approximately 5–8 business days from processing through delivery; this is the sum of those two stages, not a third shipping period. Business days exclude weekends and applicable public holidays.

These timeframes are estimates, not guaranteed delivery dates. Weather, carrier disruption, peak demand and access to remote addresses may affect delivery. We will help you check an order that appears delayed. We do not promise a particular carrier or an exact arrival date before the actual dispatch arrangements are known.

Tracking and delivery details

When your shipment is dispatched, tracking information will be provided through the order or dispatch notification where tracking is available. Carrier scans may take time to appear after dispatch. Use the shipment information to follow progress and check any delivery instructions. Contact us if you cannot locate your order confirmation or tracking information.

Address and order changes

Check your delivery address, postal code and contact details before completing checkout. If you need to correct an address, change an item or cancel an order, email support@saltandstoneqvk.shop promptly with your order number and the requested change. We will confirm whether processing can still be stopped or amended. Once an order has been dispatched, changes may no longer be possible; we will explain the available options rather than promise that every request can be completed.

Delays, missing parcels and delivery problems

If a parcel is delayed, shown as delivered but missing, delivered incorrectly or damaged in transit, contact support@saltandstoneqvk.shop. Provide your order number, tracking details and any relevant photographs. Check the delivery location and safe-drop information when appropriate. We will review the shipment with the relevant delivery service and work with you on a suitable resolution. Please retain packaging and damaged items while an issue is investigated.

Taxes and returns

Prices are shown in Canadian dollars. Applicable taxes and the final order total are shown at checkout. Because this storefront currently serves Canada only, we do not quote international shipping or import-duty arrangements. For eligible returns or exchanges after delivery, see our Refund and Returns Policy. Mandatory consumer rights remain unaffected.